Frequently asked questions
Q. How can I volunteer for Fest Buddies?
A. We recommend you take a good look through all of the information on the website. If you have any questions not answered on the site or in these FAQs, please CONTACT us. To sign up with Fest Buddies click on this LINK.
Q. Is my data safe if I contact you or Sign Up?
Q. There are a lot of questions to answer on the online application
A. Unlike other sign up sites we like to show you the whole sign up questions on one page so you can gather all of the information together to aid a speedy sign up. It will take no more than 10 minutes. Please note some fields are compulsory. Please remember to submit the form once complete. You will then get a Thank you response.
Q. Do I have to have a DBS certificate and ACT Certificate
A. Yes this will be required by Fest Buddies and the festival organisers and helps protect you and the public
Q. What events are available?
A. Events we will be supporting will appear in the EVENTS page. Please keep checking our website for the latest information and connect with our social media sites for updates as events become available.
Q. Which events can I apply for?
A. You can apply for as many events as you wish. However the company is a “collective of friends" and as such act like a family - which is built on trust, reliability and commitment. Do not apply unless you are 100% committed to supporting the event and the team. Failure to do so affects future applications.
Q. How do I apply?.
A. Once you have signed up with Fest Buddies and have the DBS and ACT certificates you can then express interest in supporting the Events. You only need to Sign up once, but you do have to register interest in events you wish to support, we will then acknowledge you. Please connect with us on social media for latest updates.
Q. Once I sign up do I need to bring identification with me to the event?
A. Yes you will need to bring a valid DBS certificate with you, the ACT certificate as well as a driving licence / passport.
Q. How old do I need to be?
A. You must be over 18 on the first day you arrive on site.
Q. What age groups do you accept?
A. Anyone is welcome, we have a very diverse workforce which we are proud of. A mix of ages and cultures is important to us and our clients. What’s important though is a reasonable level of fitness and a positive attitude to offer great service with a smile.
Q. How and when will I find out if I have a position at an event?
A. Your application will be assessed and positions applied for will be allocated by Fest Buddies. For events months away we will contact you nearer the time, howeverfor events due to take place within 2 months you should receive a confirmation from Fest Buddies within 72 hours of expressing interest. Positions are filled based on previous commitment and reliability, then on a first-come first-served basis. Refusal to an application is at the owners discretion.
Q. How will my shifts be organised at the festival?
A. Volunteer shifts are allocated before the event. We will provide details on the shift timings and role allocation prior to the event in most cases by email. This will be organised as fairly as possible to ensure everyone gets involved in each area requiring support.
Q. How will you communicate with me?
A. We use email mainly, but ask you to check Spam and Junk and ensure you accept Fest Buddies as a trusted source on your settings. If you haven' heard from us its likely you have an email in Spam and Junk. We also set up Whats App groups to communicate with the group once planning has started
Q. What will we accept as proof of Identification and Right to work?
A. The easiest document to bring is either a UK or European Economic Area/Swiss passport or a non UK/EEA passport with a valid visa showing your right to work in the UK. If you do not have a passport, we can accept a long form birth certificate AND one of the following.
• Your National Insurance (NI) card.
• An official document from a previous employer clearly showing your name and NI number.
• An official document issued by a government agency (e.g. HM Revenue and Customs, Department for Work and Pensions, or the Social Security.
Agency in Northern Ireland clearly showing your name and NI number e.g. the letter now sent in place of an NI card.
Please Note A UK Driving Licence IS NOT valid as proof even in combination with a birth certificate or NI card.
Q. I already have a UK / Work permit and am based in the UK, can I volunteer at Fest Buddies?
A. Most UK Visas allow people to volunteer, although some may have restrictions to the number of hours you can volunteer. If you are not sure if you visa allows you to volunteer we suggest you contact the UK BORDER AGENCY.
Please Note –Tourist / Visitor visas (usually issued to students visiting for 6 months or less) do not allow people to volunteer.
Q. Do I have the right Visa to Volunteer?
A. Certain Visa Restrictions apply. If you are from the European union you are free to volunteer.
Q. I need a Visa to Volunteer in the United Kingdom, can Fest Buddies support my Visa?
A. Fest Buddies cannot support individuals who need a visa to come to the UK to volunteer as we do not have a licence to do so.